EMPLOYMENT
With a 32-year record of launching business start-ups and fulfilling business dreams, our economic development, nonprofit organization is a $4MM three-state agency with a strong culture rooted in collaboration, innovation, integrity, and accountability. Our team consists of talented, dedicated people who share our passion for strengthening the economy through quality technical assistance, training, and access to capital for Hispanic entrepreneurs.
If you’re committed, dependable, and want to join the leading Hispanic nonprofit economic development organization, we’d like to talk to you! Salaries are accompanied by a competitive benefits package that includes medical, dental, vision and life insurances; paid holidays; PTO; and a retirement plan. At Prospera, equal talent will always get equal opportunity. Background checks and references are required.
SMALL BUSINESS CONSULTANT – West Coast of Florida (based in Tampa)
Prospera is recruiting a full-time Small Business Consultant who will report to Prospera’s West Coast of Florida Vice President.
The overall purpose of the Small Business Consultant is to deliver and promote client services, providing individual guidance to aspiring and established Hispanic entrepreneurs, assessing needs and identifying opportunities, and utilizing Prospera program as well as external resources to assist with the development and success of their businesses, while helping to expand their professional network.
This person will assist the Regional Vice President to implement the organization’s successful economic development program model in the region, to help underserved Hispanic entrepreneurs and foster community prosperity. Consulting at Prospera is a team sport with great exposure and growth opportunities as you work with clients, funders, volunteers, partners, local government, and vendors.
The position’s primary responsibilities include:
Provide one-on-one consultation and offer Hispanic entrepreneurs a wide range of assistance including, but not limited to:
- Perform initial analysis of new or existing business venture
- Conduct needs assessment to determine business strengths, weaknesses and opportunities
- Analyze client business needs and formulate solutions, preparing and updating EDP, to support their development and advancement through the program
- Help manage the TAC service, including recruitment and coordination with contracted professional providers, and preparing cases on a monthly basis
- Evaluate clients and determine which community resource(s) might be able to further assist them with their business
- Accurately enter required client information into client relationship management systems
Organize educational programs for Hispanic entrepreneurs throughout the year in conjunction with Small Business Specialist:
- Secure expert speakers for business educational seminars
- Plan and deliver educational programs
- Evaluate speakers at the end of each seminar
- Conduct business orientation seminars in Spanish
Complete special projects and miscellaneous programs as assigned by the Regional Vice President.
- Community outreach and ecosystem engagement, attending various events and serving as ambassador for the organization
- Establish and maintain working relationships with community leaders, corporations, government representatives, and partner organizations within the ecosystem
- Help develop a culture of philanthropy in the organization among clients, volunteers, providers and other constituents
- Provide guidance and support behind the scenes to the Small Business Specialists on Education Committee
- Help to manage committees, including technical assistance volunteers
- Other duties and projects as needed.
Requirements:
- Post-secondary degree in business or related filed, or a minimum of four years of relevant experience required, preferably in a small business environment
- Ability to present to small and large audiences and to a variety of target audiences
- Must be able to research, communicate clearly and concisely, both orally and in writing in English and Spanish (Portuguese a plus)
- Ability to demonstrate intermediate knowledge of different industries and how they work
- Ability to multi-task and manage time efficiently
- Ability to build rapport and maintain professional relationships
- Experience working in small groups and/or facilitating teamwork
- Proficiency in Microsoft Word, Excel, and Power Point
- Professional appearance and demeanor required
- Reliable transportation and valid driver’s license with good driving record required
- Must have satisfactory results from pre-employment verifications.
CUSTOMER SERVICE REPRESENTATIVE – North Carolina (based in Charlotte)
Prospera is recruiting a full-time, hourly, non-exempt Customer Service Representative who will report to Prospera’s North Carolina Vice President. The CSR’s principal duties are to properly portray our professional image, either by phone or in person, and assist the team to successfully achieve the goals of the organization.
The primary responsibilities of the position include:
- Promptly and courteously answering a multi-line telephone system and directing all incoming calls to the proper person or department in a timely and professional manner;
- Receive clients and visitors, and professionally explain service offerings, if needed
- Meeting and greeting visitors, providing general information and assistance;
- Maintaining a neat and clean office environment, including the lobby and break room areas, and ensuring conference rooms are ready for meetings;
- Arrange catering for Prospera meetings and events;
- Distributing mail and all communication daily, monitoring deliveries, and using express parcel shipping companies for expedited shipping.
- Monitoring kitchen and office supplies, placing orders when necessary;
- Typing memos, correspondence, reports, and other documents;
- Conducting reminder calls for upcoming committee meetings;
- Preparing and executing bulk mailings as needed; and
- Performing other administrative duties as requested by the Regional Vice President
Other responsibilities include:
- Assisting with daily activities such as meetings, copies, and general office work;
- Assisting with web-based research;
- Assisting in the planning and execution of associate and customer-related functions and events;
- Ensuring printers, copiers, phones, and any other office equipment are in proper working order;
- Assisting with orientation set-up and guidance to the conference room and training rooms; and
- Miscellaneous tasks such as making coffee, emptying trash and generally helping to keep the office running smoothly.
Requirements:
- High school diploma or equivalent required.
- A minimum of three years of business, government, or nonprofit sector administrative experience.
- Fully bilingual and be able to communicate effectively in English and Spanish.
- Excellent interpersonal and organizational communication skills.
- Reliable transportation and valid driver’s license with good driving record required. Direct access by phone required.
- Must successfully pass a criminal background check. Credit check may also be required.
- The individual must be highly organized, detail-oriented and have excellent critical thinking skills.
- Must be proficient in Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).
PROGRAMS DIRECTOR – Administrative Team (Remote)
Prospera is recruiting a full-time, exempt Programs Director who will report to Prospera’s President & CEO. The overall purpose of the Programs Director is to audit, implement and enhance Prospera’s program model across service areas to ensure quality, consistency, and effectiveness as the organization continues operating and growing. The position’s primary responsibility is to oversee and manage the organization’s entrepreneurial services, including monitoring and coaching program staff, improving processes and training, and working to ensure the mission and service delivery goals are achieved. Working in collaboration with Regional Vice Presidents, the Programs Director will play a vital role in managing and advancing the organization’s successful economic development program model to help underserved Hispanic entrepreneurs and foster community prosperity.
The primary responsibilities of the position include:
Manage program implementation, service delivery, and consulting resources across Prospera’s current and new service areas, including but not limited to:
- Audit program implementation, integrity, and effectiveness, making necessary adjustments to processes or resources to ensure desired outcomes
- Oversee development and implementation of best practices and standard operating procedures for consulting, education, access to capital and business advancement services, considering region-specific needs
- Propose and implement strategies to achieve service and performance goals, sharing progress and outcomes, and identifying challenges
- Help monitor grant and contract funding program deliverables
- Ensure excellent quality and customer service, including monitoring client surveys, EDPs, and communication between consulting staff and TAC providers with clients
- Consult with Regional Vice Presidents to identify and implement solutions to consulting issues in respective teams
- Evaluate TAC business advancement services quality, timeliness, and overall processes
- Monitor use of Microsoft Dynamics CRM and audit data entry by consulting staff, ensuring standardization across regions
- Oversee consulting staff training, including help to onboard and train new staff, regular meetings with regional teams to assess needs, and ongoing education and guidance for experienced employees
- Help develop program outcomes and evaluation reports
- Represent the organization in the community as needed
- Assist in developing a culture of philanthropy among clients, volunteers, and providers
Oversee the educational programs for Hispanic entrepreneurs throughout the year, including but not limited to:
- Assess the business educational needs of entrepreneurs across service areas
- Evaluate planning and execution of educational program, including calendar, topics, and quality of speakers
- Consider regional needs and organization-wide offerings to clients
- Advise program staff with strategies to maximize resources and optimize use of virtual education tools across service areas
Prepare and analyze reports to track and assess organizational performance, including but not limited to:
- Produce, analyze and share reports consistently to assess quality and efficiency of services and resources
- Create and pull client CRM reports to ensure integrity of data and measure program results
- Prepare and submit reports to track outcomes and enhance theory of change
- Oversee service delivery and pacing to ensure goals, contracts, and budgets are fulfilled, ensuring compliance with local, state, and federal regulations, and grant terms and conditions
- Create and implement processes to ensure all offices are on track to meet business plan goals, grant requirements and outcomes
- Work with external evaluators to conduct program evaluations as required by grant funders; and to assess program impact
- Help to develop a standardized digital files retention and organization SOP for all regions
Additional projects and duties as assigned by the President & CEO.
Requirements:
- Bachelor’s degree in business or related field, or a minimum of eight years of progressively responsible and relevant experience required; Master’s Degree preferred
- Fully bilingual in English and Spanish
- Advanced knowledge of different industries and how they operate
- Strong interpersonal skills to resolve conflicts and build cohesive teams
- Strong leadership abilities to guide and motivate program staff, foster collaboration, and effectively communicate organizational goals and strategies
- Effective communication skills—verbal, written, and presentation skills—to articulate program goals and convey complex information
- Strong strategic thinking, analytical and problem-solving skills to identify programmatic needs, develop innovative solutions, and adapt to changing circumstances or emerging trends in the nonprofit sector
- Demonstrated experience in program planning, implementation, and evaluation, including tracking program metrics and ensuring timely and successful outcomes
- Excellent skills to coach and develop program staff, provide direction, create a sense of community and common goals, and foster a positive and productive work environment among diverse staff
- Familiarity with entrepreneurial ecosystems
- Experience with data analysis and reporting to track program outcomes and measure impact, including proficiency in Microsoft Dynamics, Excel, Word, and Power Point
- Strong organizational and time management skills
- Dedication and passion for the mission and values of the nonprofit organization and the ability to inspire others towards the cause
- Professional appearance and demeanor required
- Reliable transportation and valid driver’s license with good driving record required
- Must have satisfactory results from pre-employment verifications.